Water Service - Connections & Disconnections
Last Updated: January 24, 2024
Application for water and sewer connection and disconnection.
Public Utilities
Current Size: 80%
Water & Sewer
Last Updated: April 24, 2024
Water and sewer connections; link for existing services and instructions for new construction.
Lead Service Line
Last Updated: July 12, 2024
Harrisonburg Public Utilities owns the public side of the service line (from the main to the meter) and the customer owns the private side of the service line (from the meter to the property). The EPA requires the identification of the material on both sides of the line.
Sewer
Last Updated: June 12, 2024
Sanitary sewer customers are responsible for home or business plumbing up to the connection to the public sewer pipes.
Septic Systems
Last Updated: May 8, 2024
Harrisonburg City Council approved revisions to Section 7-3-1 to 7-3-80 of the Sewer Ordinance on August 14, 2018.
Cost of Services Study
Last Updated: June 20, 2018
The Public Utilities Department has completed a Cost of Service Study which serves as a platform for determining water rate structure for the City’s users.
Can I Access or Move My Meter Box?
Improper access to meter boxes will cause damage. You will be held responsible for damage caused by you or your plumber.
Contact the Billing Department 540-434-6783 for assistance to access your meter box.
Contact the Operations Center 540-434-9959 to have a meter box moved.
Relocation of meter boxes, if performed to accommodate building or landscaping, will be billed to the customer.
How Should I Fill and Discharge Water from My Pool?
Options for filling your swimming pool:
- Use water from your existing water meter. Water and sewer rates apply.
- Install a separate water meter for outside use. Contact Public Utilities at 540-434-9959 for an estimate. Once installed, you have the flexibility of using water for any outside use at your convenience. No sewer charges apply.
Discharging Water from your pool
Are There Types of Water Discharges that the City Does Not Permit?
Some discharges are illegal while others are approved through special permits.
In general, contact the Water Operations Center at 540-434-9959 for information about restrictions or necessary permits.
The City ordinance prohibits connecting drain spouts or drain pumps to your sanitary sewer building lines. Unpolluted water should be routed to storm drainage systems. Misdemeanor charges and monthly surcharges are enforcement actions which are available to the Department of Public Utilities.
What Should I Do If Sewage Begins to Back Up in the House or in the Plumbing Fixtures?
First, do not run any water into the fixtures and call the Public Utilities Operations Center 540-434-9959 or the emergency response number.