Note: Interactive fillable PDFs may not function properly in all browsers. If you experience problems viewing or submitting a PDF, save the PDF file to your computer (right click the link then select "Save target as"/"Save link as") and open it using Adobe Reader. Please contact the office if you cannot get the application to load.

Payment Options

Pay by Automatic Bank Draft

Payments are securely transferred from your bank directly to the City of Harrisonburg. 

 

Completed forms can be emailed to: waterservice@harriisonburgva.gov, or mail to:

Public Utilities

2155 Beery Rd

Harrisonburg, VA 220801

 

Automatic Withdrawal Form [83KB]

Automatic Withdrawal Form (Spanish) [98KB]

Automatic Withdrawal Cancellation Form [66KB]

Automatic Withdrawal Cancellation Form (Spanish) [54KB]

 

Forms must be submitted at least 10 business days before your due date to be in effect. 

 

Pay by Credit Card / Debit Card / E-check (online or by phone)

Enjoy the convenience and flexibility of paying your utility bills online or by phone! 

 

Service fees: 

Credit cards:  2.99 percent with a $1 minimum

Debit cards:   1.99 percent with a $1 minimum

E-checks:      $1 service fee

(These fees are charged to the City by the online payment processing company and cannot be waived)

 

You can pay by:

Using the Citizen Self Service Online Payment site

  1. Log In - New customers will need to Create an Account 
  2. Click Utility Billing
  3. Enter your Account Number and Customer ID number (CID)

Additional Features

  • View a bill copy
  • Check your usage history
  • See past payment history
  • View an account summary
  • Submit service requests

 

Telephone using a toll-free number 1-800-272-9829 

  1. Option 3 – Property Tax & Other Payments
  2. Jurisdiction Code is 6219
  3. Option 3 – Utility Payment 

On your credit card statement, the payment and convenience fee will appear as separate charges.

Payments are processed daily Monday - Friday. Payments made on weekends are processed on Mondays. Payments made on holidays are processed the next business day.

This service is offered in cooperation with the City of Harrisonburg Treasurer's Office and the online provider, Official Payments Corporation. It is safe, reliable, and in accordance with all state and federal government regulations.

Pay by Mail or in Person
PAYMENT LOCATIONS:

Mail to: 

City of Harrisonburg

City Treasurer

P.O. Box 1007

Harrisonburg, VA

*stub requested with payment

(All payments are applied to your account the following business day.)

 

 

Pay in Person

Drop Box

City Treasurer’s Office

409 S. Main St

Harrisonburg, VA 22801

 

Mon – Fri

8:00 am – 5:00 pm

Public Utilities Office

2155 Beery Rd

Harrisonburg, VA 22801

 

Mon – Fri

8:30 am – 4:00 pm

City Municipal Building

Located in Parking Lot

409 S. Main St

Harrisonburg, VA 22801

 

24/7

Public Utilities Office

2155 Beery Rd

Harrisonburg, VA 22801

 

Mon – Fri

7:30 am – 4:00 pm

 

Billing Information

Rates and Fees

The Public Utilities Department has completed a Cost of Service Study (FY2019) [658KB] which serves as a platform for determining water rate structure for the City’s users.

The study considers forecasted revenue required to fund projects such as the Shenandoah Raw Water Line and the different types of users such as residential, industrial, and rural customers (to name a few) and provides a fair and equitable rate structure based on their demand on the infrastructure. Most customers will see a gradual increase in rates over a period of time.

Water Rates *Effective July 1, 2026 [75KB]  

Sewer Rates *Effective July 1, 2026 [109KB]  

Service Disconnection Due to Non-Payment and Payment Assistance

Service Disconnection

Disconnection Policy set forth in section 7-1-9 of City of Harrisonburg, Code of Ordinances; Chapter 1. - GENERAL PROVISIONS | Code of Ordinances | Harrisonburg, VA | Municode Library

Notification of delinquent status and the date the service is scheduled for disconnection will appear on the monthly billing statement.

If service is disconnected, the current bill, past-due balance, and an administrative reconnection fee must be paid before service can be restored. 

Personal checks from the account holder cannot be accepted for payment to restore service. Please avoid making payments late in the day, as restoration may not occur until the next business day.

Re-connection Fees: 

  • $35      Re-connection - next business day
  • $75      Re-connection - same day service before 2pm
  • $175    Re-connection - after business hours

 

Payment Assistance 

Payment plans may be granted by the City upon request (deposits excluded). Requests must be made in writing and will be reviewed on a case by case basis. Approved plans will provide a maximum payback period of (3) three months, with the balance divided equally over the (3) three-month period; the divided balance will be due in addition to the current monthly bill.

The City participates in utility assistance programs as funds become available.

In an effort to assist low-income Harrisonburg area residents with their water bills, information can be obtained by calling the Department of Social Services: 540-574-5100

Additional organizations may also be of assistance:

Late Fees and Penalties

Late Fees

  • A 10% late charge is applied on the current balance forwarded at the time of billing

Additional Fees 

  • $25 - Administrative / Field call - next business day 
  • $75 - Administrative / Field call - same day service before 2pm 
  • $25 - Site visit fee

 

Penalties

  • $35 Return payment fee
  • $175 After business hours fee 
  • Additional $150 deposit, if disconnected twice in a twelve-month period


 


 

Related Pages
Public Utilities