Public Utilities

Lead Service Line

Harrisonburg Public Utilities owns the public side of the service line (from the main to the meter) and the customer owns the private side of the service line (from the meter to the property). The EPA requires the identification of the material on both sides of the line.

Sewer

Sanitary sewer customers are responsible for home or business plumbing up to the connection to the public sewer pipes.

Can I Access or Move My Meter Box?

Improper access to meter boxes will cause damage. You will be held responsible for damage caused by you or your plumber.

Contact the Billing Department 540-434-6783  for assistance to access your meter box.

Contact the Operations Center 540-434-9959  to have a meter box moved.

Relocation of meter boxes, if performed to accommodate building or landscaping, will be billed to the customer.

Are There Types of Water Discharges that the City Does Not Permit?

Some discharges are illegal while others are approved through special permits.

In general, contact the Water Operations Center at 540-434-9959 for information about restrictions or necessary permits.

The City ordinance prohibits connecting drain spouts or drain pumps to your sanitary sewer building lines. Unpolluted water should be routed to storm drainage systems. Misdemeanor charges and monthly surcharges are enforcement actions which are available to the Department of Public Utilities.

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