Public Utilities

Improper access to meter boxes will cause damage. You will be held responsible for damage caused by you or your plumber.

Contact the Billing Department 540-434-6783  for assistance to access your meter box.

Contact the Operations Center 540-434-9959  to have a meter box moved.

Relocation of meter boxes, if performed to accommodate building or landscaping, will be billed to the customer.

Options for filling your swimming pool:

• Use water from your existing water meter. Water and sewer rates apply.
• Install a separate water meter for your pool (outside use).

Contact Public Utilities at 540-434-9959 for an estimate. Once installed, you have the flexibility of using water for any outside use at your convenience. No sewer charges apply.

Some discharges are illegal while others are approved through special permits.

In general, contact the Water Operations Center at 540-434-9959 for information about restrictions or necessary permits.

The City ordinance prohibits connecting drain spouts or drain pumps to your sanitary sewer building lines. Unpolluted water should be routed to storm drainage systems. Misdemeanor charges and monthly surcharges are enforcement actions which are available to the Department of Public Utilities.

First, do not run any water into the fixtures and call the Public Utilities Operations Center 540-434-9959 or the emergency response number.

No. There can be no backflow connection between a public and private water supply. Virginia Waterworks Regulations dictate the conditions with some permitted exemptions.