Water Service - Connections & Disconnections
Application for water and sewer connection and disconnection.
Application for water and sewer connection and disconnection.
Water and sewer connections; link for existing services and instructions for new construction.
Harrisonburg Public Utilities owns the public side of the service line (from the main to the meter) and the customer owns the private side of the service line (from the meter to the property). The EPA requires the identification of the material on both sides of the line.
Sanitary sewer customers are responsible for home or business plumbing up to the connection to the public sewer pipes.
Harrisonburg City Council approved revisions to Section 7-3-1 to 7-3-80 of the Sewer Ordinance on August 14, 2018.
The Public Utilities Department has completed a Cost of Service Study which serves as a platform for determining water rate structure for the City’s users.
Improper access to meter boxes will cause damage. You will be held responsible for damage caused by you or your plumber.
Contact the Billing Department 540-434-6783 for assistance to access your meter box.
Contact the Operations Center 540-434-9959 to have a meter box moved.
Relocation of meter boxes, if performed to accommodate building or landscaping, will be billed to the customer.
Options for filling your swimming pool:
Discharging Water from your pool
Some discharges are illegal while others are approved through special permits.
In general, contact the Water Operations Center at 540-434-9959 for information about restrictions or necessary permits.
The City ordinance prohibits connecting drain spouts or drain pumps to your sanitary sewer building lines. Unpolluted water should be routed to storm drainage systems. Misdemeanor charges and monthly surcharges are enforcement actions which are available to the Department of Public Utilities.
First, do not run any water into the fixtures and call the Public Utilities Operations Center 540-434-9959 or the emergency response number.