Summary
The City of Harrisonburg is committed to respecting your privacy. It is our policy to preserve the privacy of personal records and to protect confidential or privileged information. This Privacy Policy describes how the City of Harrisonburg collects personal information on passengers when accessing and using the HB Access application, including practices for collecting, using, maintaining, and protecting personal information.
Such information will be disclosed publicly only as required by the Virginia Freedom of Information Act, the Government Data Collection and Dissemination Practices Act, or as necessary or permissible to carry out official duties. By using HB Access, you consent to this Privacy Policy. Please visit the HB Access Terms of Use for additional terms and conditions.
Information Collected and Stored
When utilizing HB Access, certain information about your visit is automatically gathered and stored. This information includes:
- Personal information provided through voluntary registration, including your name, email address, telephone number, and payment information.
- Personal information regarding your use of HB Access services, including, but not limited to, times and locations of trips booked, taken, or cancelled, and saved locations.
- Personal information provided to us by you through any other method, including correspondence and discussions.
- Eligibility information for discounted fares and specialized transit services.
The personal information collected will be held by us or on our behalf by such other agent as we may appoint. Via Transportation, Inc., the City’s third-party contractor, will have access to all personal information collected by HB Access for purposes related to management and administration of the service. Information will be stored on servers located in the United States.
Location Information
HB Access will collect geo-location information, including your trip’s origin and destination. The Application will also access and use the precise geo-location of your devices running the Application. This location information is used to facilitate trip planning and trip updates. The Application will only access and use your device’s location information if you give the Application permission through your device settings or the Application itself.
Payment Information
When you book a trip, HB Access will collect information about the method of payment you intend to use. The City of Harrisonburg does not collect or store debit or credit card details. A third-party vendor is used to collect payments. The use and storage of payment information through third-party vendors are governed by the applicable terms of service and privacy policies of those vendors independent of the City of Harrisonburg.
Protection of Privacy Statement
With the exception of disclosures required by law, we will not sell, lease, share, or disclose personal information to private businesses, organizations, or individuals unless required or permitted to do so by applicable law.
Consequences of Non-Provision of Information
We strive to protect the personal information of those who use HB Access. However, as no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit. These activities are conducted at your own risk.
Account Deletion
As long as your account remains active, your personal information will be preserved in the HB Access application. If you wish to have your information permanently deleted, you must delete your account. Your information will be retained under any applicable laws for the full duration of time required under those laws.